Now, as I did... I'm sure you can see that a quick response was needed. It would have been the right thing to do. It would have been the humane thing to do. You only have to read the tweets to see how urgent things were... to find out more... following a link or two would have given you a deeper glimpse of the story behind it. A wife with her husband (and father of her two small children) dying in hospital just before Christmas.
You know what the response was from Vodafone? Silence. When pushed by another person... what was their response?
Sad, sad bit of customer service on the day before Christmas Eve.
Thoughts are with rachelacj. For some reason, though I brushed up against these tweets by chance this morning they've lodged themselves in my head.